Thank you for shopping at Evanaa. We are committed to delivering your order accurately, in good condition, and always on time.
Shipping and Delivery
Most of the orders placed through us are dispatched as mentioned in the product description when the Customer is wishing to place the Order on our platform. Such orders shall be placed for delivery through our authorized delivery or a logistical partner providing services in your city, state. Further, in certain circumstance, the Company may itself undertake delivery through self or any Delivery Company that the Company may have an agreement with. All orders placed shall additionally include delivery charges based on the location to which the delivery shall be undertaken. Delivery charges shall be charged unless and until the Company expressly waives off at its discretion.
Note: We do not have Cash on Delivery option for any Users in this Platform
Processing Time
- All orders are processed within 6-7 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via Email or WhatsApp or your mobile number.
Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time
For orders which are placed by the Customer during the purchase of the Product, the same shall be delivered to the Customer within 6-7 business days from the time as mentioned in the invoice generated by the Company. It may take longer under special circumstances
You will be notified of the delivery details and you shall be able to trace the package delivery on the logistical partner’s platform for which you shall be provided with a reference or tracking details from the Company if any delay.
All the tracking details shall be Emailed to your Registered Email Id provided by you on registering on our platform. Make sure you have access to these details upon placing the order.
Note: All delivery orders are subject to governmental restrictions, weather conditions and such other events that may not be in the control of the Company. The Company shall not undertake any refund for the products that may have delivery delay due to any of the abovementioned conditions.
Delivery Charges
All order placed on our platform shall be inclusive of additional delivery charge on your final invoice that will be generated. A Delivery Charge may be charged by default for the delivery of your product. In a situation where the delivery charges are exceeding, you shall be notified regarding the same and your delivery of the product shall be commenced based on your feedback.
If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our Customer support email Id provided on the Terms of Service and Privacy Policy. We may investigate into the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to you.
The order is considered delivered when the user has received the package from the Company and the user cannot return the product to the delivery executive and we are not responsible for any such returns undertaken by the User.
Damages
Evanaa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please have a video recording of packaging material and damaged goods before filing a claim.
